UK businesses look to app development providers to tackle pandemic and Brexit challenges

ISG Provider Lens ™ Report Says Companies Are Seeking Help While Seeking To Expand Their Digital Business Capabilities

LONDON, October 19, 2021– (BUSINESS WIRE) – UK businesses are looking to application development and maintenance providers to help them tackle the twin challenges of COVID-19 and Brexit and expand their digital business capabilities, new report says released today by Information Services Group (ISG) (Nasdaq: III), a global leader in technology research and consulting.

The 2021 ISG Provider Lens ™ UK Next Generation Application Development and Maintenance Services report reveals that the Application Development and Maintenance (ADM) market is growing rapidly in the UK with increasing digital business demands.

“The ongoing pandemic and Brexit have increased the need for UK businesses to optimize IT costs and harness new technologies to gain a competitive advantage in an ever-changing market environment,” said Ola Chowning, partner , Strategy and digital solutions for ISG.

Agile development has become a high priority for UK companies who need to define software requirements and react quickly while trying to maintain software quality, the report says. Brexit has given many companies a heightened sense of urgency, leading to faster decision-making and a focus on clear value propositions.

In addition, Brexit is expected to result in a shortage of skilled software developers in the UK, with limitations for foreign workers in the country and uncertainty over the employment of remote workers within the European Union. As a result, some smaller UK software development vendors may lose market share to larger international vendors.

The report also finds ADM service providers offering numerous tools, frameworks, and methodologies which makes the market confusing for many business clients. Service providers often partner with other framework, software and solution providers, but also develop their own proprietary platforms and methodologies, leading to further confusion in the market.

The ADM market in the UK is driven by customer requirements including cost reduction, modernization and speed to market, but implementation varies widely from customer application environment to customer application environment. other. Suppliers make the environment more complex when they try to cover as many customer scenarios as possible.

The report also finds that the accelerated use of agile development practices has highlighted the limits of scaling agile development in large organizations. The number of tools and frameworks is almost endless, and when companies free up their agile teams to choose their tools, customers and vendors alike struggle to integrate agile development processes.

Additionally, DevOps continues to be a challenge for most companies, with less than half of all agile development teams using it effectively, the report says. Automation of repetitive tasks is necessary, and without automation development teams tend to skip process steps, including quality assurance.

Meanwhile, the managed application services market has adapted to demands for automation, agility, and new business and software features, the report says. Vendors are challenged to focus on improvement requests and application bug fixes alongside requests for new functionality, often with tight implementation times. Leading organizations manage this by separating new development streams from their lagging improvements and bug fixes.

Many companies also continue to struggle to merge the maintenance of legacy applications and new applications running in agile mode, the report adds. Automation has gained more and more attention and has become a competitive differentiator. Service providers merge IT processes into automated operations with AI capabilities including AIOps. Vendors add value by integrating AI-powered automation throughout the development process, and especially in quality assurance, to provide analytical dashboards and insights for process improvement.

The 2021 ISG Provider Lens ™ Next-Generation Application Development and Maintenance Services Report for the UK assesses the capabilities of 41 vendors in five quadrants: Application Development and Scaled Agile, Agile Development Specialists, Managed Application Services, Application Quality Assurance and Continuous Testing Specialists.

The report names Capgemini, Cognizant, HCL, Infosys and Wipro as leaders in three quadrants and Atos, Coforge and TCS as leaders in two. Accenture, Hexaware, LTI, Persistent Systems, Tech Mahindra, UST and Zensar are named Leaders in a quadrant.

In addition, EPAM is named a rising star – companies with “promising portfolios” and “high future potential” as defined by ISG – in two quadrants. LTI and Softtek are named Rising Stars in a quadrant.

A customized version of the report is available from Capgemini.

The 2021 ISG Provider Lens ™ Next-Generation Application Development and Maintenance Services Report for the UK is available for subscribers or for a one-time purchase on this webpage.

About ISG Provider Lens ™ Research

The ISG Provider Lens ™ Quadrant research series is the only service provider assessment of its kind to combine empirical and data-driven research and market analysis with the real-world experience and observations of the advisory team. world of ISG. Companies will find a wealth of in-depth data and market analysis to help them select suitable sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to corporate clients. ISG. The research currently covers providers offering their services around the world, in Europe, as well as in the United States, Germany, Switzerland, United Kingdom, France, the Nordic countries, Brazil and Australia / New Zealand, with additional markets to be added in the future. For more information on ISG Provider Lens research, please visit this webpage.

A complementary research suite, the ISG Provider Lens Archetype reports, provides a unique assessment of suppliers from the perspective of specific types of buyers.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner of more than 700 customers, including more than 75 of the world’s 100 largest companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services including automation, cloud and data analytics; procurement advice; managed governance and risk management services; network operator services; design of strategy and operations; change management; market intelligence and technology research and analysis. Founded in 2006, and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digitally ready professionals operating in more than 20 countries — a global team known for their innovative thinking, market influence, deep industrial and technological expertise. and its world-class expertise. Industry’s most comprehensive market data-driven research and analysis capabilities. For more information, visit

See the source version on



Will Thoretz, ISG
+1 203 517 3119
[email protected]

Kate Hartley, Carrot Communications for ISG
+44 (0) 20 3457 6403
[email protected]

About Myra R.

Check Also

How the massive EV transition is starting in the car rental industry

Tesla Model 3 electric vehicles at a Hertz airport. Photo by E. R. Davidson Shortly …

Leave a Reply

Your email address will not be published.